Applied to your final balance
FAQ & policies
Clear answers. Confident booking.
Everything you need to know before your drop-off or mobile detailing appointment.
For refundable or transferable deposits
No surprise condition work
What to expect
Answers for every stage of your appointment.
Open any question below for the full answer. Policies are also shown during booking so you can review them before submitting a deposit.
Booking & payment
How do I book a detail?
Select Book A Detail, choose your service location, package and vehicle size, then select an available appointment. A 25% deposit reserves your time.
What happens to my deposit?
Your 25% deposit is applied to the final service balance. It is not an additional fee.
What is the cancellation and rescheduling policy?
Please cancel or reschedule at least 24 hours before your appointment so the deposit remains refundable or transferable. Deposits may be forfeited when less than 24 hours of notice is provided or an appointment is missed.
When is the remaining balance due?
The remaining balance is due when the detail is complete. Available payment methods will be shown during the Square booking and checkout process.
Pricing & vehicle condition
Are the listed prices guaranteed?
Listed prices are starting prices for vehicles in average condition. Vehicle size, condition and approved specialty work can affect the final total.
Can heavily soiled vehicles cost more?
Yes. Pet hair, heavy staining, excessive sand or soil, odor treatment and similar condition work may require additional time. We inspect the vehicle first and receive your approval before adding any work.
How do I choose the correct vehicle size?
Choose Car for sedans, coupes and similar vehicles; Midsize SUV/Crossover for most two-row SUVs and crossovers; and Large SUV/Truck for full-size SUVs, three-row vehicles and pickup trucks. Contact us if you are unsure.
How long will my appointment take?
The time shown with each package is an estimate. Vehicle size and condition may extend the appointment, and we will communicate any meaningful change to the expected completion time.
Carver drop-off
Where is the drop-off location?
Scrub-It Auto Detailing is located at 89 N Main St., Carver, MA 02330.
What should I remove before my appointment?
Please remove valuables, personal belongings, child seats and anything you do not want moved. We clean accessible areas and do not open or organize personal property.
What happens when I arrive?
We review the selected package, vehicle condition and any areas of concern before work begins. When possible, we also complete a final walkaround at pickup.
Mobile detailing
When does mobile detailing begin?
Mobile detailing is planned to launch in spring 2027 while the Carver drop-off shop remains fully available.
Where will mobile service be available?
The launch area will include Carver and qualifying South Shore locations. Exact coverage, route days and any travel pricing will be confirmed before mobile booking opens.
Is there a mobile appointment minimum?
Yes. Mobile appointments have a $225 service minimum. Multiple vehicles and qualifying upgrades may be combined to reach the minimum.
What kind of space is required?
The vehicle must be legally parked in a safe driveway, private lot or approved workplace space with clear access around it. Property and utility requirements are confirmed during booking.
Do I need to provide water or electricity?
Utility needs can vary by service and equipment. The booking process will clearly state whether access to water or electricity is required for your appointment.
What happens if the weather is unsafe?
Mobile appointments may be rescheduled when rain, snow, extreme temperatures or unsafe conditions could affect service quality or technician safety. We will contact you as early as possible when a weather change is necessary.
Still have a question?
We are happy to help before you book.
Send us your vehicle year, make, model and the service you are considering.